FAQ


FREQUENTLY ASKED QUESTIONS

 

Shipping and Fulfilment:

Please click here to view information regarding shipping times, tracking, rates and duties.

 

 

Size and Colour Offerings:

The sizes and colours that are listed online are the complete offerings for the product. If the size or colour is not listed as an option, we unfortunately do not produce that offering.


Sold Out Product:

The best way to know when an item is back in stock is to use the “Notify me when this product is available” form that appears when a sold out item is selected.

If your item is on sale or in the sale section, then unfortunately that is the remainder of the stock and we will not be getting more in that specific design or colour. If you are seeking an item that is no longer on the website, this item has been discontinued and will not be restocked.


Custom work/sizing:

Custom work or sizing is not something we offer. The reason for this is because we produce in large volumes and do not have a feasible way to make smaller quantities. The wait time + cost that would need to be transferred to you the customer would be unreasonable. For those reasons we cannot create any custom pieces.